SHIPPING & RETURNS

RETURNS POLICY


If you are unsatisfied with your purchase or change your mind, you can return the item for a full refund within 14 days of receiving your order.

Tracking Your Order

All customers receive a shipping confirmation e-mail when their order has been shipped, which includes the tracking number. Please use the links provided via our carrier notification to track your order.

 

Returned items must comply with our returns policy:

  • Items must be returned undamaged and unused, with all tags attached and the original packaging included.

How to Return

You can return your parcel to us by using your local postal service or a courier. We do not cover the cost of returns for our customers (unless the item is faulty).

We recommend you return your items using the packaging your order arrived in. If you're unable to do this, please find a suitable alternative. Make sure any branded boxes or cases that came with your order are also protected within your returns packaging. If you return your item without protecting the branded boxes or cases that came with your order, you may not receive your refund.

Return Instructions

  • Contact our customer service, saintsbrnd@gmail.com.

  • Provide your order number and email address. You can find the order number in your confirmation email.

  • Let us know the product(s) you want to return.

Refunds

Once your return has been received and the product meets our Returns Policy, we aim to have your refund completed within 1-8 working days via the original payment method (excluding the delivery fee). This time frame may vary during busier periods. Refunds can take 3-5 working days to get back in your account, depending on your card provider.

We are unable to refund any item(s) lost or damaged in transit.

SAINTS will not accept any liability for damaged, lost, or misplaced parcels once they have been collected by our carrier.

SAINTS is a B2C (Business to Customer) operating business, therefore we only deliver to residential addresses. If an order is placed to be delivered to a company or business address, or a change of address has been arranged with our carrier, we will not be liable for that order if it has been misplaced or lost.

Please note that we will use the shipping address provided when placing the order. We will not be held liable if any of these details are incorrect.

Faulty Items

It is our aim that every item arrives in great condition, and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, please advise Customer Service as soon as possible.